Privacy Policy

LuminaCasa Iluminação Ltda ("we," "our," or "us") is committed to protecting the privacy and security of personal data collected through our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We collect personal data that you voluntarily provide when using our services, such as your name, address, contact information, and any other information necessary to deliver customized lighting consultation, product orders, or support. Additionally, certain technical information may be automatically collected through your interactions with our site, including device information, IP addresses, and browsing behavior, solely to improve our service quality and security.

Use of Personal Data
The personal data we collect is used for the following purposes:
- To provide and manage our energy-efficient residential lighting fixtures and smart home lighting solutions
- To support electrical installations and customized consultations
- To develop and improve sustainable lighting products
- To communicate important service updates, order status, and customer support
- To comply with legal obligations and regulatory requirements
- To enhance user experience and analyze site usage while respecting privacy rights

Legal Basis for Processing
We process personal data based on the following lawful grounds:
- Your consent, when provided, for specific purposes such as direct marketing communications
- The necessity to fulfill contracts related to the purchase and delivery of our products and services
- Compliance with legal obligations under applicable laws
- Legitimate interests pursued by our company, such as improving our platform’s security and functionality, balanced against your rights and interests

Data Sharing and Disclosure
We do not sell personal data to third parties. Personal data may be shared with trusted service providers engaged to support our business functions, such as logistics, payment processing, and IT services, only to the extent necessary and under strict confidentiality agreements. Disclosure may also occur if required by law, regulation, or a legal process, or to protect our rights and safety.

International Data Transfers
When personal data is transferred outside Brazil, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Data no longer required is securely deleted or anonymized.

Your Rights
Under the GDPR and similar laws, you may have the right to:
- Access your personal data and obtain information about its use
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data under certain circumstances
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of processing
- Data portability to receive your data in a structured, commonly used format
- Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, you may contact us at our physical address.

Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed to maintain the confidentiality and integrity of your information.

Children’s Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of any such data collection, we will take prompt steps to delete the information.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated appropriately through our online platform.

Contact Information
For questions or requests regarding your personal data or this Privacy Policy, please contact us at the following physical address:
LuminaCasa Iluminação Ltda
752 Rua das Palmeiras, Suite 10B
Campinas, São Paulo, 13040-901
Brazil

By using our online platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.